Terms of service
Last updated: 10 November 2026
These terms apply when you use this website or hire TechSanskriti Solutions ("we", "us"), a proprietorship based in Haridwar, Uttarakhand (Udyam: UDYAM-UK-06-0107456). By paying an invoice or using our services, you ("the client") agree to them.
Services
We build and operate WhatsApp messaging and booking systems, websites and custom software. The scope, price and timeline for each project are set out in a written quotation or invoice. Work outside that scope is quoted separately.
Fees and payment
- Setup fees are payable 50% in advance and 50% before go-live, unless the quotation says otherwise.
- Monthly fees are billed in advance and are due within 7 days of the invoice.
- WhatsApp message charges are set by Meta and passed on at cost. Payment gateway fees are charged by Razorpay.
- If payment is more than 15 days overdue, we may pause the service after giving notice.
Your responsibilities
- You will follow the WhatsApp Business Messaging Policy and Commerce Policy, and send marketing messages only to people who have agreed to receive them.
- You are responsible for the accuracy of your room availability, prices and other content, and for honouring bookings made through the system.
- You will keep your Meta Business and payment accounts in good standing and give us the access needed to run the service.
Third-party services
Our services depend on WhatsApp (Meta), Razorpay, hosting providers and mobile networks. We are not responsible for their outages, policy changes, template rejections, account restrictions or changes in their pricing.
Availability
We monitor our systems and aim to keep them running at all times, especially during peak periods such as Kumbh snan days, but we do not guarantee uninterrupted service.
Ownership
You own your business data, including your customers' details and bookings, and can ask for an export at any time. We keep ownership of our software, code and templates; you receive the right to use them for as long as you pay for the service. Website content you supply remains yours.
Limitation of liability
To the extent permitted by law, our total liability for any claim is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses such as lost bookings or lost profits.
Termination
Either side can end a monthly service with 15 days' written notice (email or WhatsApp is fine). Refunds follow our refund and cancellation policy.
Governing law
These terms are governed by the laws of India. Courts in Haridwar, Uttarakhand have exclusive jurisdiction.
Contact
contact@tech-sanskriti.in · +91 80777 50930 · 19, Aaruni Bhawan, Shantikunj, Haridwar, Uttarakhand – 249411