Refund and cancellation policy

Last updated: 10 November 2026

This policy applies to payments made to TechSanskriti Solutions for setup, development and monthly services.

Setup and development fees

• Cancelled before work starts: full refund of the advance.
• Cancelled after work starts but before go-live: refund of the advance minus the value of work already completed, which we will explain in writing.
• After go-live: setup fees are not refundable.

Monthly service fees

You can cancel at any time with 15 days' notice. The cancellation takes effect at the end of the current billing month. Fees for a month that has already started are not refunded.

Third-party charges

WhatsApp message charges paid to Meta and payment gateway fees charged by Razorpay are not refundable by us.

Payments made by our clients' customers

Advance payments that guests make to a hotel or other business through our booking system go to that business. Refunds for those bookings follow that business's own cancellation policy; please contact the business directly.

How refunds are paid

Approved refunds are paid to the original payment method within 7–10 working days.

Delivery of services

All our services are delivered digitally: no physical goods are shipped. Setup is usually completed within 5–7 working days after we receive the advance and the access we need. Monthly services start on the go-live date.

Contact

To request a cancellation or refund, email contact@tech-sanskriti.in or call +91 80777 50930.