Privacy policy
Last updated: 10 November 2026
TechSanskriti Solutions ("we", "us") is a proprietorship registered in India (Udyam: UDYAM-UK-06-0107456), based at 19, Aaruni Bhawan, Shantikunj, Haridwar, Uttarakhand – 249411. This policy explains what personal data we handle through this website and the services we provide, including WhatsApp messaging services built on the WhatsApp Business Platform.
Data we collect
- Website visitors: this site does not use advertising or tracking cookies. Our hosting provider may keep standard server logs (IP address, browser type, pages visited) for security.
- Clients: name, business name, phone number, email address, address and billing details you give us when you hire us.
- Our clients' customers: when a business uses our WhatsApp booking system, we process the messages its customers send to that business on WhatsApp, along with their WhatsApp phone number, profile name, booking details (dates, room type, guest name) and payment status.
How we use it
- To provide, operate and support the services our clients have hired us for.
- To reply to enquiries, send invoices and keep accounting records required by law.
- To keep our systems secure and fix problems.
We do not sell personal data, and we do not use our clients' customer data for our own marketing.
Our role for client data
For messages and bookings handled on behalf of a business, that business decides why and how the data is used, and we process it only on its instructions. Customers who want to know how a particular hotel or business uses their data should contact that business directly. We help our clients answer such requests.
Who we share data with
- Meta Platforms (WhatsApp): messages are sent and received through the WhatsApp Business Platform and are subject to WhatsApp's own terms and privacy policy.
- Razorpay: payment links and payments are processed by Razorpay. We never see or store card numbers or UPI PINs.
- Hosting and email providers that store data on our behalf under confidentiality obligations.
- Authorities, when required by Indian law.
How long we keep it
Client account and billing records are kept for as long as Indian tax law requires. Conversation and booking data processed for a client is kept for the duration of our contract with that client and deleted within 90 days after it ends, unless the client asks us to delete it sooner or the law requires us to keep it.
Security
We use encrypted connections (HTTPS), access controls, signed webhooks and regular backups. No system is perfectly secure, but we take reasonable steps to protect your data and will inform affected clients promptly if a breach occurs.
Your rights and data deletion
You can ask us to access, correct or delete your personal data. Email contact@tech-sanskriti.in with the subject "Data deletion request" and the phone number or email the data relates to. We will confirm your request and complete it within 30 days, except for records we are legally required to keep. If your data was collected by one of our clients, we will forward your request to that client and act on its instructions.
Children
Our services are meant for businesses and adults. We do not knowingly collect data from children under 18.
Grievance officer
Hemant Kumar Singh, TechSanskriti Solutions, 19, Aaruni Bhawan, Shantikunj, Haridwar, Uttarakhand – 249411. Email: contact@tech-sanskriti.in, phone: +91 80777 50930. We respond to grievances within 15 days.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.